Items must be returned within 30 days after you (the buyer) receive them.
We do not offer exchanges for products ordered by mistake. Instead, we will help you return the product and point you to the correct one.
If an item is missing parts or incomplete, you must tell us within 7 days of receiving it.
Items must be returned in their original packaging and in the same condition as when you got them.
Products must be packed well to make sure they arrive in good, resaleable condition.
The products must not be opened, used, worn, damaged, or marked.
All parts, accessories, etc., included with the product must be returned.
All returned products must have email confirmation from BETA Doors, allowing the return.
If our item condition policy is not followed, you may not get a full refund.
You are responsible for return shipping costs.
If the return is not our fault, we won’t repay any shipping costs.
If BETA Doors made a mistake (like sending the wrong item), we’ll cover all shipping costs. No extra handling fees will be charged. In other cases, handling fees will be deducted from your refund.
If the item was sent with free shipping, a 20% shipping fee will be taken from your refund.
If you paid for shipping, we’ll refund the product cost, but not the original shipping fee.
If a product is damaged during return due to bad packing, we may lower the refund. This will depend on the cost of fixing the product to make it fit for resale.
By law: In Australia, you can get a refund if a product is faulty, not fit for its purpose, or doesn’t match the seller’s description. More information can be found here.
